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SL Raw Virgin Hair’s Helpdesk is designed to make your shopping experience simple, stress-free, and reliable. Our dedicated Helpdesk is available 24/7 with expert guidance on orders, shipping, hair care, and more—plus step-by-step care guides from our experts.
Need to Speak With Us?
We’re available Monday – Friday, 8:30am to 4:00pm PST.
Fastest Response
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@slrawvirginhair (reply in 24–48 hrs)
Contact Form
Fill out the form below, and one of our experts will respond within 1–2 business days.
Need Beauty Advice?
Get a stylist-backed recommendation within 1–2 business days. Upload a few photos in natural light and tell us your goals—length, texture, and lifestyle.
Tip: Include a front, side, and back photo of your natural hair for the most accurate match.
Shipping & Returns
We keep things simple: fast shipping, clear return options, and transparent policies you can trust.
Frequently Asked Questions
How much is shipping?
U.S. orders over $250 qualify for free standard shipping. Express shipping is available at checkout for an additional cost.
When will my order ship?
Orders process within 1–2 business days. You’ll receive tracking by email once shipped.
Can I return my order?
Eligible items can be returned within 30 days. Choose a full store credit or a refund to your original payment method (minus a 50% restocking fee). Customers are responsible for return shipping. View full return policy →
Are final sale items returnable?
No. Final sale items are not eligible for return or exchange.
How do I start a return?
Use our self-serve returns portal to initiate your return quickly online.
Do you ship internationally?
Yes, we ship worldwide. Rates are calculated at checkout, and duties or taxes may apply depending on your country. For full details, please see our International Shipping Policy →