Additional Shipping Details

Tracking:
You will receive tracking by email once your order ships. Please allow up to 48 hours for the tracking link to activate.

Lost, Stolen, or Misdelivered Packages:

All orders are shipped with tracking and delivery confirmation. If your tracking shows “Delivered” but you did not receive your package:

• First, contact your local courier directly using the tracking number provided
• Ask if the package was left in a specific location (e.g., porch, mailbox, building office)
• Then email us at info@slrawvirginhair.com so we can document the incident

Please note: SL Raw Virgin Hair is not responsible for packages that show a confirmed delivery by the carrier. This includes instances where the package was lost, stolen, or misdelivered after the carrier marked it as delivered to the address provided at checkout.

If your area has a history of missing or stolen packages, we strongly recommend using a secure delivery location such as a work address, mailroom, or parcel locker to ensure safe delivery.

Signature Policy:

Most SL Raw Virgin Hair packages do not require a signature by default. Couriers will leave your order if they determine the delivery location is safe.

If you would like to request Signature Confirmation at delivery, you may select this option during checkout for a small additional fee.

In some cases, SL Raw Virgin Hair may add a signature requirement at our discretion—especially for high-value orders, pre-orders, or delivery areas with a history of package theft or misdelivery.

We strongly recommend using a secure shipping address (such as a work address, mailroom, or parcel locker) if you're concerned about safe delivery.

Wrong Address Disclaimer:

It is the buyer’s responsibility to enter the correct shipping address at checkout. Please double-check your order details before completing your purchase.

If you made a mistake or need to change the shipping address, email us immediately at info@slrawvirginhair.com. We will try our best to update your order, but we cannot guarantee any changes once the order begins processing.

If your order has already shipped to the incorrect address:

• We must wait to see if the package is returned to our warehouse
• If it is returned, we can either reship it to your corrected address or issue a store credit (via e-gift card)

SL Raw Virgin Hair is not responsible for orders delivered to the wrong address if the incorrect information was provided by the customer.

Extra Shipping Charges:
If you upgraded to Express shipping and your package was returned due to a wrong address, we cannot refund the upgraded shipping fee.

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Taxes & Duties

U.S. State Sales Taxes:
Sales tax is collected on orders shipped to: CA, NY, GA, TX, IL, PA, NJ, and all other states listed by law.

International Orders:
All international orders ship DDU (Delivered Duty Unpaid). This means you are responsible for any import duties, tariffs, VAT, or customs clearance fees required by your country. These costs are not included in your checkout total. SL Raw Virgin Hair does not collect or control these charges, and they must be paid by the recipient before delivery can be completed.