Politique de retour et d'échange
What Items Are Eligible for Return?
We accept returns within 30 days of delivery on eligible items that meet all the following conditions:
- Unopened, unused, and untampered with
- In original packaging with tags intact
- Return shipping is the customer’s responsibility
- A 50% restocking fee applies
How Do I Start a Return?
Log in to your SL Raw Virgin Hair customer account to initiate your return.
Click here to log in and follow the prompts to begin your self-serve return.
You must upload photo proof of item(s) in original, unused condition.
Which Items Are Final Sale?
The following items are considered non-refundable and final sale. These purchases are not eligible for return, refund, or exchange:
- Items purchased during:
- Semi-Annual Sales
- Holiday Promotional Sales
- Clearance Events
- Bundle Deals or Trio Sets
- Pre-Order Items and Made-to-Order Products
- Items marked “Sold As Is”
- Sanitary Hair Tools & Accessories, including:
- Combs and Brushes
- Satin Bonnets and Scarves
- Clips and Microbeads
These items are flagged in our system and will not display return options in the self-serve return portal.
How Are Refunds Issued?
Once your return is inspected and approved, you have two options:
- Store Credit: You will receive the full value of your returned item(s) as an SL Raw Hair e-gift card. Shipping fees are not included in the credit.
- Original Payment Refund: A 50% restocking fee will be deducted from the product value. Shipping fees are non-refundable.
Refunds and store credit are sent to the email address used at checkout. Store credit cannot be converted into cash.
What If I Received the Wrong or Damaged Item?
Please inspect your order within 2 days of delivery. If you received an incorrect, defective, or damaged item, follow these steps:
- Email sales@slrawvirginhair.com within 2 days with:
- Photos clearly showing the issue
- Your order number and a brief description
- Our team will review your claim and provide return instructions.
- The item must be returned for inspection before a replacement or store credit can be issued.
- Items not reported within 2 days of delivery are ineligible for claims.
Terms & Conditions
All returns are handled on a case-by-case basis and ultimately at the discretion of SL Raw Virgin Hair. Items must be in unused, untampered condition to qualify.
- We reserve the right to reject any return that appears worn, altered, or improperly handled
- Customers with excessive or irregular return patterns may be denied future transactions
- Return abuse, “hair switching,” or fraudulent behavior will be flagged and reported
- In some cases, we may request additional details or personal verification (including images) before processing
All return behavior is subject to the guidelines outlined in our full Terms & Conditions.
Still Have Questions?
Use our Help Desk to search by topic or contact us directly.
Visit the Help DeskCustomer Support Hours:
Monday – Friday:
8:30am – 3:00pm PST
Saturday:
9:00am – 12:00pm PST
Additional Return & Exchange Policy Notes
Return Window:
We accept returns on eligible items within 30 days of delivery.
Restocking Fee:
Returns refunded to the original payment method are subject to a 50% restocking fee.
Customers who opt for store credit will receive the full value of their return via e-gift card with no restocking fee applied. Original shipping fee is non refundable
Return Shipping:
Customers are responsible for the cost of return shipping. We recommend using a tracked service as SL Raw Virgin Hair is not liable for lost or untraceable returns.
Self-Serve Portal Access:
To begin a return, visit your account dashboard at slrawvirginhair.com/account. This portal will only allow returns on items that are eligible under our policy.
Store Credit Refunds:
Store credit is issued via SL Raw Hair e-gift card once your return is received and approved. This credit reflects the product value only — original shipping fees are non-refundable. Credits are sent to the email used at checkout and cannot be converted to cash.
Discretion Clause:
All returns are handled on a case-by-case basis at SL Raw Virgin Hair’s discretion. Excessive or abusive return behavior may result in a rejection of future returns or orders.
Links:
For full policy details, please review our Terms & Conditions and Privacy Policy.