SHIPPING POLICY 

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See if your question has been answered by searching in our help desk. You can search keywords like "International shipping" or "where's my package" etc.

Customer Support Hours:
Monday thru Friday
8:30am to 3:00pm PST

Saturday
9:00am to 12:00pm PST

Chat or Email info@slrawvirginhair.com

Domestic Shipping to the United States

Next business-day shipping is our standard for orders placed before 3pm EST, Monday-Friday. **Please note, that this does not include Saturday, Sunday, custom hair orders, and orders placed during major holiday sales and promotions.

All USA orders include $8.99 standard domestic shipping for weights less than 4oz. Enjoy Free Shipping on all U.S orders over $250.00, excluding pre-orders and custom orders. International customers will be responsible for their shipping costs, which vary by country. For more details, please check at checkout.

Products Lost or Damaged In Transit: All shipments are FOB (Free on Board), and ship from our warehouse located in Las Vegas, NV and Atlanta, GA. We cannot guarantee the performance of our carriers. We will assist our customers in any deficiency in third-party shipping services but we are not responsible for such deficiencies. 

*Business Days are Monday - Friday

All UPS Ground packages are guaranteed to be delivered within 1-5 business days. The delivery date is set at the time of pick up according to the distance the package is traveling.

PLEASE NOTE: Due to extremely high volumes and increased safety measures for COVID-19, our carriers need more time to deliver.

International Shipping 

We currently ship to the United States, Canada Austria, United Kingdom, Australia, Cocos (Keeling) Islands, Israel, Thailand, Belgium, Croatia, France, Greece, Greenland, Italy, Norway, Portugal, Sweden, Switzerland, Angola, Cape Verde, Liberia, South Africa, Anguilla, Antigua & Barbuda, Aruba, Bahamas, Barbados, Belize, Costa Rica, Haiti, Honduras, Jamaica, Panama, Trinidad & Tobago, Turks & Caicos Islands, U.S. Outlying Islands, Argentina, Bolivia, Caribbean Netherlands, Colombia, Peru, New Zealand, Mexico, Ireland, & Georgia. 

On very rare occasions international shipping to some countries can take 4-6 weeks. Even more for slow-to-ship countries see below. We are not responsible for any delays caused by destination country's customs clearance processes. Shipping to certain countries may require additional shipping fee's due to the geographical location.

Slow-to-Ship Countries (3-8 weeks)
-
Middle East (Especially UAE and Saudi Arabia)
-India
-Germany
-Netherlands
-Italy
-Brazil
-Russia



PROCESSING AND SHIPPING POLICY 

At SL Raw Virgin Hair, we are committed to providing prompt and reliable service. Our updated shipping policy reflects our dedication to ensuring your orders are processed efficiently.


ORDER PROCESSING TIME

Orders will be processed the next business day when placed after the cut-off time of 3pm EST, Monday through Friday. Please understand that once your order is submitted, it cannot be canceled. Orders placed after 3pm EST will undergo processing within 1-2 business days, regardless of the selected shipping option at checkout. 

For orders placed by 3pm EST, they will be shipped the next business day. This applies to all orders, including those made after the cut-off time. Customized orders have a separate shipping schedule and will be dispatched at a later date.

We operate our shipping services from Monday to Friday, excluding weekends and public holidays. Saturday deliveries are not guaranteed, even with express shipping options.

Upon dispatch, you will receive a confirmation email containing a tracking link. Please allow up to 48 hours for the tracking information to be updated. If you have not received your shipping confirmation email within 1 business day, check your junk/spam or promotions folder.

Express shipping and any other fees charged by third parties are non-refundable. SL Raw Virgin Hair cannot be held responsible for delays that are out of our control, including those caused by the carrier.

Kindly note that if inaccurate or incomplete addresses are provided, or if there are unverified details with your order, it may delay processing by an additional 1-2 business days. We encourage all customers to thoroughly review their shipping and billing information before checking out to ensure any possible delays are avoided. 

Your package may or may not require a signature. Most packages are delivered to the mailbox or front door of the address provided, however, it is up to the delivery courier to decide if the package is safe being left in the open. If they deem it unsafe, they will hold the package at a local post office or re-schedule another delivery. Our best recommendation is to input a shipping address where you know you or someone else will be available to accept the package (a work address or a friend's address).


Wig Orders are considered custom order which makes wigs a final sale item. If we are on backorder - Processing times for wigs can take up to 25 business days. During major holidays, processing times for wigs can take up to 35 business days. Orders are not processed on weekends and/or major holidays. 

What's a Pre-order item?
When you order (an item of merchandise) before it is available, with the understanding that it will be shipped at a later time.

When will pre-order items be shipped?
Most pre-order items ship within 20-30days. In most cases you can expect your order to be delivered by the time given at checkout. Above the cart you can locate the number of days before delivery. Or you will be given a certain date for expectancy before checking out.

USA STATE SALES TAXES
Please note that SL Raw Virgin Hair charges state sales taxes on orders in the following states:

Wisconsin, Washington, Virginia, Utah, Texas, Pennsylvania, North Carolina, Nevada, Nebraska, Michigan, Maryland, Louisiana, Kentucky, Kansas, Indiana, Illinois, Georgia, Colorado, California, Arkansas, and New York.

These collected taxes are mandated by the local state governments and SL Raw Virgin Hair in no way benefits from this and directly pays this amount collected to the state.

INTERNATIONAL TAXES AND DUTIES
Your order will be shipped DDU (Delivered Duty Unpaid) from our warehouse in Los Angeles (United States). This means that these fees are not included in the price of your purchase on our website. Therefore, you may incur duties, fees and import taxes upon delivery. This charge is determined by your local customs authority and must be paid to your local carrier or government in order to receive your order. These fees are not collected by SL Raw Virgin Hair.

WRONG ADDRESS DISCLAIMER
It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. We do our best to speed up processing and shipping times, hence there is a very small time gap to cancel/change your order or to change the address of your order. If you decide to cancel your order or change your shipping address, please write to us at info@slrawvirginhair.com as soon as you place your order. We will do our best to make the change, however, we cannot guarantee that we will be able to do so, as there are varying time limits in which we are able to do so.

If it's too late for our team to cancel your order, you can return your order to us once you've received it. For more information on how to return your order return and exchanges. The only thing we can do is wait to see if the package gets returned back to us. If it does get returned back to our warehouse, we can then ship it to the correct address or provide you with a full refund via store credit through E-gift card.

Extra Shipping Charges: If you upgraded your shipping and the package was returned to us due to an incorrect address and if you would like a refund, you will not be reimbursed for the upgraded shipping fees.

DELIVERED BUT NOT DELIVERED
All of our shipments include tracking with delivery confirmation. If the tracking information confirms that the item has been delivered to your order address but you have not received your order, please contact your local couriers for next steps on how to locate your package. Also, please contact couriers at numbers in order to investigate this issue.

We cannot be held accountable for packages where tracking information states the package has been delivered to your order address. If you have previously experienced lost or stolen packages where you reside, we encourage you to instead have your package delivered to a work address to ensure that you receive it safe and sound.

MILITARY MAIL
We do ship to military addresses. All mail is shipped via USPS to a military base who is then responsible for delivering the package to your final destination. For military orders, delivery times can be upwards of 15-20 business days.