Shipping & Delivery Policy

At SL Raw Virgin Hair, we are committed to transparent, reliable service. This policy outlines everything you need to know about when your order will ship, how long delivery takes, and what to expect during peak periods or for made-to-order items.

How Long Will Delivery Take?

Delivery time depends on your shipping method, destination, and whether your item is in stock, pre-order, or made to order.

Domestic Shipping Estimates (U.S.)

Shipping Method	Estimated Delivery Time
Free Ground	Approx. 3–14 business days
Standard	Approx. 3–7 business days
Priority	Approx. 2–3 business days
FedEx 2Day	2nd business day delivery by 7 PM
Express (Fastest)	1–2 business days after processing

International Shipping Estimates

Shipping Method	Estimated Delivery Time
Economy International	Approx. 6–18 business days
UPS Standard	Approx. 5–12 business days
UPS Worldwide Expedited	Approx. 2–5 business days
UPS Worldwide Express	Approx. 1–3 business days

SL Raw Virgin Hair does not offer overnight or guaranteed next-day shipping. Express delivery begins after your order is processed and shipped.

Delivery estimates are not guaranteed. Delays may occur due to weather, customs clearance, carrier issues, holidays, or other events beyond our control.

Military Mail: APO/FPO/DPO addresses may take 15–20 business days.

Where Do You Ship Internationally?

SL Raw Virgin Hair currently ships to select countries and regions worldwide. If your country appears at checkout, we are able to ship there.

Market update date: June 19, 2026

Countries and regions we currently ship to

United States
Canada
United Kingdom
Australia
Cocos (Keeling) Islands
Israel
Thailand
Greenland
Angola
Cape Verde
Liberia
South Africa
Anguilla
Antigua & Barbuda
Aruba
Bahamas
Barbados
Belize
Costa Rica
Haiti
Honduras
Jamaica
Panama
Trinidad & Tobago
Turks & Caicos Islands
U.S. Outlying Islands
Argentina
Bolivia
Caribbean Netherlands
Colombia
Peru
New Zealand
Mexico
Georgia

At this time, we do not ship to countries within the EU/EEA market or Switzerland.

Countries we do not currently ship to

Austria
Belgium
Bulgaria
Croatia
Republic of Cyprus
Czech Republic
Denmark
Estonia
Finland
France, including Marseille and French overseas territories
Germany
Greece
Hungary
Iceland
Ireland
Italy
Latvia
Liechtenstein
Lithuania
Luxembourg
Malta
Netherlands
Norway
Poland
Portugal
Romania
Slovakia
Slovenia
Spain
Sweden
Switzerland

What if my country does not show at checkout? If your country is not available at checkout, we are currently unable to ship there. Our shipping markets may be updated in the future, so we recommend checking back if your country is not currently listed.

For available countries, shipping options and rates are calculated during checkout based on your delivery address.

Shipping Costs & Carrier Responsibilities

USA Orders: A flat shipping rate of $8.99 applies to domestic orders under $250. Orders over $250 ship free within the U.S., excluding pre-orders and custom-made wigs.

International Orders: Customers outside the U.S. are responsible for their own shipping costs, which vary by destination. You will see all available shipping options and rates at checkout.

We offer flat-rate shipping options for lighter-weight international orders from 0 oz – 16 oz to simplify your checkout experience.

International Option	Flat Rate	Eligible Weight
Economy International	$35	0 oz – 16 oz
Canada	$25	0 oz – 16 oz

For other eligible countries, shipping rates vary and are calculated at checkout. If your country does not appear at checkout, we are currently unable to ship there.

Carrier Responsibility: All shipments are FOB (Free on Board), meaning ownership and responsibility transfer to the customer once the package leaves our warehouse in Las Vegas, NV or Atlanta, GA. While we cannot guarantee the performance of third-party carriers, we’re happy to assist with any claims or delivery issues that may arise.

Delivery Estimates Are Not Guaranteed: While we provide estimated delivery timelines, delays may occur due to weather, customs clearance, carrier issues, or other events beyond our control. SL Raw Virgin Hair is not responsible for delays once a package has been handed off to the shipping carrier.

Search for Answers

See if your question has already been answered in our help desk. You can search keywords like “International shipping” or “Where’s my package?”

Click to Search for Answers

Customer Support Hours:

Monday – Friday:
8:30am – 3:00pm PST

Saturday:
9:00am – 12:00pm PST

Additional Shipping Details

Tracking

You will receive tracking by email once your order ships. Please allow up to 48 hours for the tracking link to activate.

Delivery Estimates Are Not Guaranteed

While we provide estimated delivery timelines, delays may occur due to weather, customs clearance, carrier issues, holidays, or other events beyond our control. SL Raw Virgin Hair is not responsible for delays once a package has been handed off to the shipping carrier.

Lost, Stolen, or Misdelivered Packages

All orders are shipped with tracking and delivery confirmation. If your tracking shows “Delivered” but you did not receive your package:

First, contact your local courier directly using the tracking number provided.
Ask if the package was left in a specific location, such as a porch, mailbox, building office, mailroom, or parcel locker.
Then email us at info@slrawvirginhair.com so we can document the incident.

Please note: SL Raw Virgin Hair is not responsible for packages that show a confirmed delivery by the carrier. This includes instances where the package was lost, stolen, or misdelivered after the carrier marked it as delivered to the address provided at checkout.

If your area has a history of missing or stolen packages, we strongly recommend using a secure delivery location such as a work address, mailroom, or parcel locker to ensure safe delivery.

Signature Policy

Most SL Raw Virgin Hair packages do not require a signature by default. Couriers will leave your order if they determine the delivery location is safe.

If you would like to request Signature Confirmation at delivery, you may select this option during checkout for a small additional fee.

In some cases, SL Raw Virgin Hair may add a signature requirement at our discretion, especially for high-value orders, pre-orders, or delivery areas with a history of package theft or misdelivery.

We strongly recommend using a secure shipping address, such as a work address, mailroom, or parcel locker, if you are concerned about safe delivery.

Wrong Address Disclaimer

It is the buyer’s responsibility to enter the correct shipping address at checkout. Please double-check your order details before completing your purchase.

If you made a mistake or need to change the shipping address, email us immediately at info@slrawvirginhair.com. We will try our best to update your order, but we cannot guarantee any changes once the order begins processing.

If your order has already shipped to the incorrect address:

We must wait to see if the package is returned to our warehouse.
If it is returned, we can either reship it to your corrected address or issue a store credit via e-gift card.

SL Raw Virgin Hair is not responsible for orders delivered to the wrong address if the incorrect information was provided by the customer.

Extra Shipping Charges: If you upgraded to Express shipping and your package was returned due to a wrong address, we cannot refund the upgraded shipping fee.

Undeliverable Packages / Return to Sender

If your package is returned to SL Raw Virgin Hair due to an incorrect address, failed delivery attempts, unpaid customs fees, or refusal by the recipient, the customer is responsible for any return shipping charges incurred.

Returned packages will not be automatically reshipped. A new order must be placed to receive the items again.

Once the returned package is received in unused, original condition, you may be eligible for store credit only at our discretion. A 50% restocking fee will apply. Shipping costs, customs duties, and taxes are non-refundable.

Force Majeure

SL Raw Virgin Hair is not liable for delays or delivery failures caused by events outside of our reasonable control, including but not limited to weather conditions, customs delays, strikes, natural disasters, supply chain disruptions, or global health events.

Taxes & Duties

U.S. State Sales Taxes

Sales tax is collected on orders shipped to CA, NY, GA, TX, IL, PA, NJ, and any other states where required by law.

International Orders

All international orders ship DDU (Delivered Duty Unpaid). This means you are responsible for any import duties, tariffs, VAT, or customs clearance fees required by your country. These costs are not included in your checkout total. SL Raw Virgin Hair does not collect or control these charges, and they must be paid by the recipient before delivery can be completed.

Refused or Abandoned International Orders

If you refuse delivery or fail to pay required customs duties, your order may be returned to us or abandoned by the courier. In such cases, shipping costs, customs fees, and taxes are non-refundable. You may be eligible for store credit only, minus a 50% restocking fee, if the package is returned in original, unused condition.

Language of Record

This policy is written in English. In the event of translation discrepancies, the English version will take precedence.

Item added to your cart