We accept U.S. customer returns and exchanges within 30 days of delivery on eligible items. All items must be unused, unopened, untampered with in any way, and in original packaging with tags intact. Returns must be approved before being sent back.

To start a return, log into your customer account at slrawvirginhair.com/account. Follow the self-serve prompts and upload photo proof of your items. Only eligible items will be visible in the return portal.

Once your return is inspected and approved, you may choose one of the following refund options:

• Store Credit: Receive the full product value as an SL Raw Hair e-gift card. No restocking fee applies.
• Original Payment Refund: A 50% restocking fee will be deducted from the product value.

Shipping fees are non-refundable. Store credit and refunds are sent to the email address used at checkout, and store credit cannot be converted into cash.

Please allow up to 7 business days for your return to be inspected once received. If the item does not meet our eligibility criteria, it will not be approved, and the customer will be notified by email. We will contact you to confirm your preferred refund method before processing.

Customers are responsible for return shipping costs. We strongly recommend using a tracked service, as SL Raw Virgin Hair is not liable for lost or untraceable returns.

The following items are final sale and cannot be returned or exchanged:

• Items purchased during semi-annual sales
• Holiday promotional sale items
• Clearance event items
• Bundle deals and sets
• Pre-order items/ Made-to-order items
• Custom items
• Items marked “Sold As Is”
• Hair samples
• Sanitary hair tools and accessories, including combs, brushes, bonnets, clips, and microbeads

Final sale items will not display return options in the self-serve return portal.

Damaged, defective, or incorrect items must be reported within 2 days of delivery. Email sales@slrawvirginhair.com with your order number, a description of the issue, and photos clearly showing the item and concern.

The item must be returned for inspection before a replacement or store credit can be issued. Items not reported within 2 days of delivery are ineligible for claims.

Any returned items that do not meet our eligibility requirements will not be refunded or returned to the customer. SL Raw Virgin Hair is not responsible for unauthorized returns sent without approval.

SL Raw Virgin Hair is not responsible for domestic or international packages that are marked as “Delivered” by the carrier. This includes packages that are lost, stolen, unclaimed, or discarded by the postal service after confirmed delivery to the shipping address provided at checkout.

These situations do not qualify for a return, refund, or replacement.

All returns and exchanges are handled at the discretion of SL Raw Virgin Hair. We reserve the right to refuse service to any customer showing signs of return abuse, hair switching, fraud, or excessive return activity. By purchasing, you agree to the conditions outlined in our Terms & Conditions.

International orders are final sale. Due to strict cross-border hygiene regulations and customs restrictions, we are unable to accept returns or exchanges on any items shipped outside the United States. This policy is without exception and non-negotiable.

If an international order is returned to our U.S. warehouse due to an incorrect address, unpaid customs fees, or courier rejection, you may be eligible for store credit only at our discretion. Items must be in original, unused condition. A 50% restocking fee will apply. Shipping fees, customs duties, and taxes are non-refundable.

We do not offer international exchanges for different textures, colors, or lengths. To help ensure the right choice before purchasing, please use our Texture Matching Concierge and Color Matching Concierge when available.

SL Raw Virgin Hair is not responsible for international packages once marked as delivered. We are also not responsible for packages held, rejected, abandoned, or discarded by customs or the local courier.

All custom items and made-to-order products are non-returnable and non-refundable internationally. Please review all details carefully before purchasing.

This policy is written in English. In the event of translation discrepancies, the English version will take precedence.

For full policy details, please review our Terms & Conditions and Privacy Policy.