Return & Exchange Policy

At SL Raw Virgin Hair, we want you to feel confident in every purchase. This Return & Exchange Policy explains which items are eligible for return, how to submit a request, and how refunds are handled.

Start Your Return
What Items Are Eligible for Return?

We accept returns within 30 days of delivery on eligible items that meet all the following conditions:

  • Unopened, unused, and untampered with
  • In original packaging with tags intact
  • Return shipping is the customer’s responsibility
  • A 50% restocking fee applies
How Do I Start a Return?

Log in to your SL Raw Virgin Hair customer account to initiate your return.

Click here to log in and follow the prompts to begin your self-serve return.

You must upload photo proof of item(s) in original, unused condition.

Which Items Are Final Sale?

The following items are considered non-refundable and final sale. These purchases are not eligible for return, refund, or exchange:

  • Items purchased during:
    • Semi-Annual Sales
    • Holiday Promotional Sales
    • Clearance Events
  • Bundle Deals or Trio Sets
  • Pre-Order Items and Made-to-Order Products
  • Items marked “Sold As Is”
  • Sanitary Hair Tools & Accessories, including:
    • Combs and Brushes
    • Satin Bonnets and Scarves
    • Clips and Microbeads

These items are flagged in our system and will not display return options in the self-serve return portal.

How Are Refunds Issued?

Once your return is inspected and approved, you have two options:

  • Store Credit: You will receive the full value of your returned item(s) as an SL Raw Hair e-gift card. Shipping fees are not included in the credit.
  • Original Payment Refund: A 50% restocking fee will be deducted from the product value. Shipping fees are non-refundable.

Refunds and store credit are sent to the email address used at checkout. Store credit cannot be converted into cash.

What If I Received the Wrong or Damaged Item?

Please inspect your order within 2 days of delivery. If you received an incorrect, defective, or damaged item, follow these steps:

  • Email sales@slrawvirginhair.com within 2 days with:
    • Photos clearly showing the issue
    • Your order number and a brief description
  • Our team will review your claim and provide return instructions.
  • The item must be returned for inspection before a replacement or store credit can be issued.
  • Items not reported within 2 days of delivery are ineligible for claims.
Terms & Conditions

All returns are handled on a case-by-case basis and ultimately at the discretion of SL Raw Virgin Hair. Items must be in unused, untampered condition to qualify.

  • We reserve the right to reject any return that appears worn, altered, or improperly handled
  • Customers with excessive or irregular return patterns may be denied future transactions
  • Return abuse, “hair switching,” or fraudulent behavior will be flagged and reported
  • In some cases, we may request additional details or personal verification (including images) before processing

All return behavior is subject to the guidelines outlined in our full Terms & Conditions.

Still Have Questions?

Use our Help Desk to search by topic or contact us directly.

Visit the Help Desk

Customer Support Hours:

Monday – Friday:
8:30am – 3:00pm PST

Saturday:
9:00am – 12:00pm PST

Additional Return & Exchange Policy Notes

Return Window:
We accept returns on eligible items within 30 days of delivery.

Restocking Fee:
Returns refunded to the original payment method are subject to a 50% restocking fee. Customers who opt for store credit will receive the full value of their return via e-gift card with no restocking fee applied. Original shipping fee is non refundable

Return Shipping:
Customers are responsible for the cost of return shipping. We recommend using a tracked service as SL Raw Virgin Hair is not liable for lost or untraceable returns.

Self-Serve Portal Access:
To begin a return, visit your account dashboard at slrawvirginhair.com/account. This portal will only allow returns on items that are eligible under our policy.

Store Credit Refunds:
Store credit is issued via SL Raw Hair e-gift card once your return is received and approved. This credit reflects the product value only — original shipping fees are non-refundable. Credits are sent to the email used at checkout and cannot be converted to cash.

Discretion Clause:
All returns are handled on a case-by-case basis at SL Raw Virgin Hair’s discretion. Excessive or abusive return behavior may result in a rejection of future returns or orders.

Links:
For full policy details, please review our Terms & Conditions and Privacy Policy.